Terms of service

OVERVIEW

Welcome to Lena Grand Music & Wear! The terms "we," "us," and "our" refer to Lena Grand Music & Wear. Lena Grand Music & Wear operates this online store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Lena Grand Music & Wear is hosted on Shopify, which enables us to provide the Services to you.     These Terms and Conditions, together with all policies referenced herein (collectively, the "Terms"), describe your rights and obligations when using our Services.                                                                                                 Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability. By visiting, accessing, or using our Services, you agree to be bound by these Terms and by our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you have reached the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage. To access or use our Services—including browsing our online store or purchasing our products—you may be required to provide certain information, such as your email address, billing address, payment details, and shipping information.You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products and services as accurately as possible in our online store. However, please note that product colors and appearance may vary depending on your device, screen settings, and display configuration. We do not guarantee that the appearance or quality of any product or service you purchase will exactly match your expectations or the images shown on our website. All product descriptions are subject to change at any time without prior notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

By placing an order, you submit an offer to purchase. Lena Grand Music & Wear reserves the right to accept or decline any order at its sole discretion and for any reason. Your order is not considered accepted until you receive an order confirmation from Lena Grand Music & Wear. Payment must be successfully received and processed before your order can be accepted. Please review your order carefully before submitting it, as cancellation requests may no longer be possible once your order has been accepted. If we are unable to accept, modify, or cancel your order, we will attempt to notify you using the email address, billing address, or telephone number provided when placing your order. Returns and exchanges are governed exclusively by our Right of Withdrawal Policy [LINK]. You represent and warrant that all purchases are intended for your personal or household use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotional offers are subject to change without prior notice. The price charged for a product or service will be the price displayed at the time your order is placed and will be confirmed in your order confirmation email. Unless expressly stated otherwise, prices do not include taxes, shipping costs, handling fees, customs duties, or import charges. Prices displayed in our online store may differ from prices offered in physical stores or through third-party retailers. From time to time, we may offer promotions that are subject to separate terms and conditions. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail. You agree to provide current, complete, and accurate billing, payment, and account information for all purchases made through our store. You further agree to promptly update your account information—including your email address, payment details, and credit card expiration dates—to enable us to complete your transactions and contact you when necessary.

You represent and warrant that:

  • the payment information you provide is accurate and complete;
  • you are authorized to use the selected payment method;
  • all charges incurred will be honored by your payment provider; and
  • you will pay all charges incurred, including shipping costs, handling fees, and any applicable taxes

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We accept no responsibility for delays caused by shipping carriers, customs clearance procedures, or events beyond our reasonable control. Once your order has been handed over to the shipping carrier, ownership of the goods and the risk of loss pass to you. 

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, text, graphics, images, product reviews, videos, audio recordings, designs, layouts, and all related content, are the property of Lena Grand Music & Wear, its affiliates, or licensors, and are protected by applicable copyright, trademark, patent, and other intellectual property laws.

These Terms permit you to use our Services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works based on any content available through our Services. Nothing contained in these Terms grants you any license or right under any copyright, trademark, patent, or other intellectual property right belonging to Lena Grand Music & Wear, Shopify, or any third party. Any unauthorized use of our Services may violate applicable intellectual property laws. All rights not expressly granted remain reserved by Lena Grand Music & Wear. The names, logos, product names, service names, designs, and slogans of Lena Grand Music & Wear are trademarks of Lena Grand Music & Wear or its licensors.They may not be used without our prior written permission. All other trademarks displayed on our Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS 

Our Services may provide access to third-party tools over which we have no control or influence. These tools are provided "as is" and "as available", without any warranties, representations, or endorsements of any kind. We shall not be liable for any damages arising from or relating to your use of optional third-party tools. Your use of such tools is entirely at your own risk and discretion. You should ensure that you understand and agree to the terms and conditions of the respective third-party providers before using their services. From time to time, we may introduce new features, services, or tools. Any such additions shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites or resources. These websites are not operated or controlled by Lena Grand Music & Wear. We are not responsible for examining or evaluating their content, accuracy, products, or services. Accessing third-party websites is entirely at your own risk. We accept no liability for any damages arising from your use of third-party websites or your purchase of products or services from them. Please review the policies and terms of any third-party website before completing a transaction. Any complaints, claims, or questions relating to third-party products or services should be directed to the respective provider. 

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Lena Grand Music & Wear is powered by Shopify, which provides us with the e-commerce platform used to offer our products and services. However, all purchases made through this online store are concluded directly with Lena Grand Music & Wear. By using our Services, you acknowledge that Shopify is not responsible for any aspect of the transactions between you and Lena Grand Music & Wear, including any claims relating to purchased products or services. You hereby release Shopify and its affiliates from any liability arising from purchases made through this store.

SECTION 10 – PRIVACY POLICY

Any personal information collected through our Services is governed by our Privacy Policy [LINK]. Certain personal information may also be subject to Shopify's Privacy Policy. By using our Services, you acknowledge that you have read and understood these Privacy Policies. Because our store is hosted on Shopify, Shopify collects and processes certain personal information necessary to operate and improve the Services. Information you provide may be transferred to Shopify and its service providers, including providers located outside your country of residence. For more information about how your personal information is processed, please refer to our Privacy Policy.

SECTION 11 – FEEDBACK

If you submit ideas, suggestions, reviews, comments, proposals, plans, or any other materials ("Feedback"), whether by email, through our website, or otherwise, you grant Lena Grand Music & Wear a perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, publish, distribute, display, and otherwise utilize such Feedback for any lawful purpose, including commercial purposes.

You represent and warrant that:

  • you own or control all rights to the Feedback you provide;
  • you have disclosed any compensation or incentive received in connection with your Feedback;
  • your Feedback does not violate the rights of any third party.

We are under no obligation to:

  • keep Feedback confidential;
  • provide compensation for Feedback;
  • respond to Feedback.

We reserve the right, but are not obligated, to monitor, edit, or remove any Feedback that we determine to be unlawful, offensive, defamatory, obscene, threatening, or otherwise in violation of these Terms or applicable law. You agree that your Feedback will not infringe any copyright, trademark, privacy, publicity, or other proprietary rights of any third party, nor contain unlawful, abusive, or malicious content. You are solely responsible for the content and accuracy of any Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders at any time without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes. You agree not to use the Services, directly or indirectly:

  • for any unlawful or fraudulent purpose;
  • to violate any applicable international, national, state, provincial, or local laws or regulations;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, defame, intimidate, threaten, or discriminate against others;
  • to submit false or misleading information;
  • to upload or transmit malicious code, viruses, worms, malware, or any other harmful software;
  • to collect or track the personal information of others;
  • to distribute spam, phishing messages, unsolicited advertising, or similar communications;
  • to impersonate another individual or entity;
  • or to interfere with the security, functionality, or proper operation of the Services.

In addition, you agree not to:

  • reproduce, copy, duplicate, sell, resell, or exploit any portion of the Services without our prior written consent;
  • use automated systems, bots, spiders, scraping tools, AI agents, or similar technologies to access or collect information from our Services without authorization;
  • bypass or interfere with any security measures implemented to protect our Services.

We reserve the right to suspend or terminate your access to our Services at any time if you violate these Terms.

SECTION 14 – AGENTS

This section applies if you use or authorize any software, automation tool, AI agent, or other automated system ("Agent") to access or interact with our Services.

Any Agent accessing our Services must:

  • clearly identify itself as an automated system;
  • comply with all applicable laws and these Terms;
  • not disguise itself as a human user;
  • not attempt to bypass CAPTCHAs, security mechanisms, or technical limitations;
  • respond truthfully when asked whether interactions originate from an automated system.

We reserve the right to restrict, limit, or prohibit automated access to our Services at any time.

SECTION 15 – TERMINATION

We may suspend or terminate your access to our Services, or terminate these Terms, at any time and without prior notice if we determine that you have violated these Terms or applicable law.

Termination does not affect any rights or obligations that arose before the termination date.

The following sections shall survive termination:

  • Intellectual Property
  • Feedback
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Governing Law
  • Privacy Policy
  • and any provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information provided through our Services is intended for general informational purposes only.We make no representations or warranties regarding the accuracy, completeness, or reliability of any information available through the Services.

Unless expressly stated otherwise, all Services and products are provided "as is" and "as available", without warranties of any kind, whether express or implied.

This includes, but is not limited to, implied warranties of:

  • merchantability;
  • fitness for a particular purpose;
  • durability;
  • title;
  • and non-infringement.

We do not guarantee that:

  • the Services will operate without interruption;
  • access will always be secure;
  • the Services will be error-free;
  • or that defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lena Grand Music & Wear, its affiliates, directors, officers, employees, contractors, licensors, service providers, and partners shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes, but is not limited to:

  • loss of profits;
  • loss of revenue;
  • loss of savings;
  • loss of data;
  • replacement costs;
  • business interruption;
  • or any similar damages arising from:
  • your use of our Services;
  • your inability to use our Services;
  • any products purchased through our Services;
  • errors or omissions within the Services;
  • or any content made available through the Services.

This limitation applies regardless of whether liability is based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. Some jurisdictions do not permit the exclusion or limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Lena Grand Music & Wear, Shopify, our affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

  • your breach of these Terms;
  • your violation of any applicable law;
  • your infringement of the rights of any third party;
  • or your access to or use of our Services.

We will notify you of any claim for which indemnification is sought. You agree to cooperate fully in the defense of such claims, including providing all relevant information and documentation reasonably requested.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity or enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies or operating rules posted by us on this website or relating to the Services, constitute the entire agreement between you and Lena Grand Music & Wear regarding your use of the Services. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, including any previous versions of these Terms. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may assign, transfer, or delegate these Terms or any of our rights and obligations without your consent.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements under which we provide the Services shall be governed by and construed in accordance with the laws applicable at the registered place of business of Lena Grand Music & Wear. You agree that any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts at the registered place of business of Lena Grand Music & Wear.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only. They do not affect the interpretation or legal effect of any provision of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

The most current version of these Terms will always be available on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to review this page periodically for updates. Where required by applicable law, we will notify you of any material changes. By continuing to access or use our Services after changes become effective, you agree to be bound by the revised Terms.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, please contact us: Lena Grand Music & Wear; Email: lenagrandofficial@gmail.com